Syncing Your Shopify Product CatalogUpdated 2 months ago

Purpose: This article explains how to manually resync your inventory, product images, and descriptions in the LyveCom dashboard.

Intended Audience: Onboarding Project Managers

Manually Resync Products in LyveCom

|| Note, LyveCom auto-syncs with Shopify! You will only need to manually re-sync if you are about to go live with products you have JUST uploaded.

1. Access Product Resync Settings

   • Log in to your LyveCom dashboard.

   • Navigate to Settings > Products Resync.

2. Reload Your Product Catalog

   • Click "Sync Products" to manually trigger a sync. 
     || This step pulls in new products, images, and descriptions. 

3. When to Use Manual Resync

   • Your catalog auto-updates regularly.

   • If you’ve just added new products and want to launch a campaign immediately, use the manual resync to update your dashboard instantly.

Have more questions? Reach out to our support team - we’re happy to help!

Happy selling! ✨